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  • Customers don't like
    • Poor service3
    • Not being informed3
    • Incompetent staff2

Keep adding insurance premiums to my escrow account for no reason. Once paid they don't refund money until end of year. Departments don't have same information. Rude customer service reps. Add comment

  • Jul 12
  • Loans and Mortgages
  • Haddonfield, New Jersey
  • Bayview Loan Servicing Insurance Claim
  • 26
  • REVIEW RATING 4/5

I was transferred from Ocwen loans. Although I have flood insurance and proved it over 5 times, they continue to say " it's not adequate". Even after they agreed that what I provided to them was indeed satisfactory.!! Now they are charging me over $900 for FLOOD insurance, even though I have Email from Bayview stating " we have your proper documentation for flood insurance" What the *** is going... Read more

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  • Jun 06
  • Loans and Mortgages
  • San Leandro, California
  • Loan Modification
  • 1
  • 1
  • 140
  • REVIEW RATING 5/5

I have been trying to do a deed-in lieu with this company since December 2012. I don’t know why this process has taken so long. Granted I did attempt to do a Short Sale which failed, but that was over a year ago. Since that time I have signed numerous documents and been told that there have been at least 3 appraisals on the property. Not sure why. My contact person is Tracy Rodriguez. I... Read more

Was this review helpful? 4 0

  • Apr 29
  • Loans and Mortgages
  • Silver Spring, Maryland
  • Loan
  • 1
  • 1
  • 137
  • REVIEW RATING 4/5

I just received s letter from Flagstar Bank informing me that my loan was sold to Bsyview. I don't expect any problems but based on the reviews I read, they don't seem to have a good track record. If I ever have any ptoblems with Bay View, I will go straight to CFPB, the Consumer Finance Protection Bureau at CFPB.gov. Read more

Was this review helpful? 0 0

  • Apr 24
  • Loans and Mortgages
  • Alma, Colorado
  • Mortgage Loan
  • 1
  • 1
  • 175
  • REVIEW RATING 4/5

I too have been victimized by bayview loan servicing. They sent me statement every month, I had moved to AZ to take care of my parents and could't make payments, I begged them to wait till I could get back to Co to sort things out. Between my parents and their passing and this company hounding me I prayed for the good lord to take me, I went on heavy medications and tried to handle the issues... Read more

Was this review helpful? 0 0

  • Apr 21
  • Loans and Mortgages
  • Greenville, Wisconsin
  • Mortgage
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

Just received my second certifed mail letter in two days. They supposedly bought out my mortgage in feb or march. Now want$ 2,400. Seems to be a pattern. TCF sold our loan to them. Not a good business deal on there part for us. Won't recommend them nor this company Bayview to anyone. Will be contacting my lawyer. Read more

Was this review helpful? 0 0

  • Apr 10
  • Loans and Mortgages
  • Tulsa, Oklahoma
  • Loan
  • 1
  • 1
  • 107
  • REVIEW RATING 4/5

We have been trying to get a payoff amount from them so that we can refinance with another bank and they do not respond to phone calls or written request. Our bank has called and made requests and they have not had any response so I went online to request a payoff. The site states that it will respond within 48 hours but it is now over a week since I made the request. Who do I contact to get... Read more

Was this review helpful? 4 0

  • Mar 24
  • Loans and Mortgages
  • Property Loan
  • 93
  • REVIEW RATING 3/5

Two properties, Storm Sandy hit One and the bank collected the Insurance money and never had the house fixed. No Loan Mod and lie after another.....False hopes til its to late......Who lets them get away with this?.... Who protects the public..? This should not be allowed to happen to many people have lost there homes..dreams...... and families .......I can not begin to except what is happening... Read more

Was this review helpful? 0 0

  • Feb 24
  • Loans and Mortgages
  • Boise, Idaho
  • Home Loan
  • 1
  • 1
  • 328
  • REVIEW RATING 5/5

Last year I claimed bankruptcy and I made sure not put the house in with it and at that time I was current with payment then I kept getting mail that stated my loan has been sold to another company but I need to keep sending payment to bayview but they would not give me statements till after it was due so I started to fall behind then they added other fees making me fall further behind but I... Read more

Was this review helpful? 0 0

  • Feb 13
  • Loans and Mortgages
  • Winston Salem, North Carolina
  • Mortgage Loan
  • 320
  • REVIEW RATING 5/5

Mortgage loan transferred from Chase to them in January. I've been trying to set up an account and website can't be found. I've called at it says to leave a message and either never get a call back or phone cuts off and unable to leave a message. It's 2/13 and still can't make a payment. I see the hundreds of complaints with the BBB and here. We all need to get together and contact the... Read more

Was this review helpful? 4 1

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