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  • Customers like
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  • Customers don't like
    • Poor service4
    • Not being informed3
    • Incompetent staff2

  • Aug 26
  • Loans and Mortgages
  • Lubbock, Texas
  • Loan Account
  • 8
  • REVIEW RATING 4/5

The worst customer service! They don't know what they are doing. They have tons of excuses and they will try to teach your policies, which they created to give you hard time. Here is the story: I had a couple loan with Bayview. I sold my business in 2008 but they left the lien on my condo since then. Now I am trying to sell my condo and they are not giving a "Discharge of Mortgage". I have been... Read more

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  • Aug 11
  • Loans and Mortgages
  • Denver, Colorado
  • Bayview Loan Servicing Insurance
  • 55
  • REVIEW RATING 4/5

My loan servicer had been BANA who sold servicing rights to Bayview Loan Servicing. All attempts to communicate with them have failed, whether by phone or email, as I have attempted repeatedly. It has been an absolutely maddening experience! When they announced by mail that they were appointed the new "sub-servicer" they incorrectly identified BANA as the mortgage lender, not the mortgage... Read more

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  • Aug 03
  • Loans and Mortgages
  • Fort Myers, Florida
  • Bayview Loan Servicing
  • 71
  • REVIEW RATING 4/5

I want to know why Bayview won't work with us about our mortgage. We lived in the home for 12 years and NEVER late!! Bank of America sold the mortgage to Bayview. I called BOA before we were ever late and I was told you are not late at this time so there nothing we can help you with. When you are three month late call us back and then we can help you. Well I called BOA back and they told me I was... Read more

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  • Jul 21
  • Loans and Mortgages
  • Thibodaux, Louisiana
  • Bayview Loan Servicing Account
  • 1
  • 1
  • 4
  • REVIEW RATING 3/5

Keep adding insurance premiums to my escrow account for no reason. Once paid they don't refund money until end of year. Departments don't have same information. Rude customer service reps. Read more

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  • Jul 12
  • Loans and Mortgages
  • Haddonfield, New Jersey
  • Bayview Loan Servicing Insurance Claim
  • 48
  • REVIEW RATING 4/5

I was transferred from Ocwen loans. Although I have flood insurance and proved it over 5 times, they continue to say " it's not adequate". Even after they agreed that what I provided to them was indeed satisfactory.!! Now they are charging me over $900 for FLOOD insurance, even though I have Email from Bayview stating " we have your proper documentation for flood insurance" What the *** is going... Read more

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Resolved

  • Jun 06
  • Loans and Mortgages
  • San Leandro, California
  • Loan Modification
  • 2
  • 2
  • 168
  • REVIEW RATING 5/5

I have been trying to do a deed-in lieu with this company since December 2012. I don’t know why this process has taken so long. Granted I did attempt to do a Short Sale which failed, but that was over a year ago. Since that time I have signed numerous documents and been told that there have been at least 3 appraisals on the property. Not sure why. My contact person is Tracy Rodriguez. I... Read more

Was this review helpful? 5 0

  • Apr 29
  • Loans and Mortgages
  • Silver Spring, Maryland
  • Loan
  • 1
  • 1
  • 156
  • REVIEW RATING 4/5

I just received s letter from Flagstar Bank informing me that my loan was sold to Bsyview. I don't expect any problems but based on the reviews I read, they don't seem to have a good track record. If I ever have any ptoblems with Bay View, I will go straight to CFPB, the Consumer Finance Protection Bureau at CFPB.gov. Read more

Was this review helpful? 0 0

  • Apr 24
  • Loans and Mortgages
  • Alma, Colorado
  • Mortgage Loan
  • 1
  • 1
  • 193
  • REVIEW RATING 4/5

I too have been victimized by bayview loan servicing. They sent me statement every month, I had moved to AZ to take care of my parents and could't make payments, I begged them to wait till I could get back to Co to sort things out. Between my parents and their passing and this company hounding me I prayed for the good lord to take me, I went on heavy medications and tried to handle the issues... Read more

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  • Apr 21
  • Loans and Mortgages
  • Greenville, Wisconsin
  • Mortgage
  • 1
  • 1
  • 80
  • REVIEW RATING 4/5

Just received my second certifed mail letter in two days. They supposedly bought out my mortgage in feb or march. Now want$ 2,400. Seems to be a pattern. TCF sold our loan to them. Not a good business deal on there part for us. Won't recommend them nor this company Bayview to anyone. Will be contacting my lawyer. Read more

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  • Apr 10
  • Loans and Mortgages
  • Tulsa, Oklahoma
  • Loan
  • 1
  • 1
  • 113
  • REVIEW RATING 4/5

We have been trying to get a payoff amount from them so that we can refinance with another bank and they do not respond to phone calls or written request. Our bank has called and made requests and they have not had any response so I went online to request a payoff. The site states that it will respond within 48 hours but it is now over a week since I made the request. Who do I contact to get... Read more

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