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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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FRAUD

Talked with two people today at Bayview one of them named Victor hung up on me or the call dropped one of the two. This company is the king of fraud just look at one of their ex-partners Steve Gordon got caught for wire fraud and cost this outfit allegedly 66 millions dollars. They talk about customer service and then ignore the basics of the consumer finance protection. They have employees that are ex-employees that have been criminal convicted and they just keep going and they still send out there dumb response call them number and we will do nothing. These people are all fraud and they are stealing the current stimulus money that the Feds are paying them so that they can play their games.I was dealing with a woman by the name of Cheryl Lofton and I guess so fronts for this outfit and does nothing since she ignores you just like the others.

User's recommendation: Beware of the FRAUD Get THE FEDS TO SHUT THEM DOWN!!!!!!!!!!!!!!

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ID
#1893075 Review #1893075 is a subjective opinion of poster.
Cons
  • Know how to break the law
Preferred solution
Show me the great customer service you BS asbout

Trying to illegally foreclose during a national and state moratorium on foreclosures during the pandemic!

They are trying to illegally foreclose on us while there is a national and state moratorium on foreclosures. They also keep calling us even after they've been told that we have an attorney and not to call us. We've also filed a complaint with our state attorney general's office, which they already confirmed what I knew, which was that their actions under current emergency executive orders that have been issued are 100% illegal!

User's recommendation: Don't do business with these guys they continuously violate the law and don't seem to care if they lose their license to be able to stay in business.

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1 comment
#1853610

"Don't do business with these guys" Don't do business with them or anyone else if YOU AREN'T GOING TO PAY YOUR NOTE. Serial Dead Beats like you are eating up this COVID thing.

Foreclosures usually start after 3 months of not paying. This virus and the order just hit a month ago. You were already in the hole. They're going to keep calling as they always have.

You know what this is. At least be man or woman enough to admit you were a Serial Dead Beat before the virus. Loser...

OK... say it...."You must work for them."

ID
#1882473 Review #1882473 is a subjective opinion of poster.
Location
Duvall, Washington

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Verified Reviewer
Update by user Apr 26, 2020

If you go to treasury.gov you can read about the acts of bad faith that they have done and apply them to your problem if you are having issues. Also an ex employee Dawn Killen read her information online about how she lost her job we she went to management to question...

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ID
#1859984 Review #1859984 is a subjective opinion of poster.
Service
Bayview Loan Servicing Mortgage
Cons
  • Are a criminal accident waiting to happen
Preferred solution
Resolve my complaint.

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Verified Reviewer

MORTGAGE

Update by user May 06, 2020

As of today May 6th still nothing in my mind resolved. This company offers no compensation when they make an error they must be owned by TRUMP!

Original review posted by user Apr 06, 2020
Still going no where with these idiots. They have several ex-employees that have been convicted of wire fraud and other types of fraud so this company has a set policy when it comes to screwing people. The latest that I have deal with is a Cheryl Lofton who is a senior vice president in charge of jerking people around and lying. This business I believe as my son has stated is a front for a terrorist group and that is where the money is going because they are not an honest loan servicing company. The consumer Finance Protection Agency and the Inspector General need to hear from is to get rid of these crooks. I believe that this business is a front for some type of terrorist group and they are taking Federal Money.
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ID
#1856478 Review #1856478 is a subjective opinion of poster.
Service
Bayview Loan Servicing Mortgage
Pros
  • There are nonoe
Preferred solution
Resolve my issues quickly

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Verified Reviewer

This Company Lies and has People wrking for them that have no clue

Since January of 2019 my wife passed away and we have a joint tenancy and these people have no idea what that means. They claim they will talk to me about the mortgage and then we I try to get something done I am ignored and they do nothing. I guess none at Bayview knows the law to become a successor on the property and they just keep going. Why have the Feds not taken control of this place with all the fraud and criminal activity going on.
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ID
#1852758 Review #1852758 is a subjective opinion of poster.
Service
Bayview Loan Servicing Mortgage
Preferred solution
Resolve the mortgage successsor situation

Poor Service

Possibly the worst company I have ever had the displeasure of dealing with. Horribly trained staff, rude and completely lost. Every month they incorrectly deposit the funds I send saying I have a late payment which is because they havent applied it to the correct account

User's recommendation: Never ever deal with these people.

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ID
#1821299 Review #1821299 is a subjective opinion of poster.
Service
Bayview Loan Servicing Mortgage
Cons
  • Horrible people
Preferred solution
Apology

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Verified Reviewer
My account was sold to bayview from CITI Financial because CITI financial got out of the mortgage business. bayview lost my VERY FIRST payment to them and continued to bill me. 4 months later, after having told bayview that I had delivery proof of their receipt of the...
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1 comment
#1831605

Maylie, Bayview Loan Servicing would like to apologize for the SVPCUSTOMERADVOCATE@BayviewLoanServicing.com, if you prefer. Regards, Cheryl, Senior Vice President, Ombudsman Bayview Loan Servicingexperience you encountered in reference to your loan.

We pride ourselves in providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback. I look forward to working with you to address your concerns, but cannot do so unless you let me know how to reach you.

Please contact me directly at 800-771-5972 (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at NMLS #2469

ID
#1790978 Review #1790978 is a subjective opinion of poster.
Service
Bayview Loan Servicing Mortgage
Loss
$354
Preferred solution
Bayview put out of business to protect consumers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I did not choose to do business with bayview. Our account was bought by them from CITI Financial, who got out of the mortgage business. Bayview is CRIMINAL! They will screw you down to the wire. They "lost" my very first payment to them. Even though I had physical...
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3 comments
#1842605

Bayview Loan Servicing has moved my account from Florida to either Texas or Ohio with out any notice! I made mortgage to the Miami Fl.

office but recently found out they were not processed! Disaster Incorporated!

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ID
#1790958 Review #1790958 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Bayview Loan Servicing Mortgage

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Verified Reviewer

Avoid them and hope that you loan never gets sold to this idiots

My mother passed away on January 19th 2019 and for the past year I have been sending copies of her will and a quick claim deed to show that I am the Successor to the loan and for the past year they have done nothing but ask for the same thing over and over again. Also I had a heart attack and fell behind and they will not talk to me or help me with anything. These people maybe a terrorist front for the world.
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3 comments
#1806590

Bayview Loan Servicing would like to apologize for the experience you encountered in reference to your loan. We pride ourselves in providing all of our customers with excellent customer service.

We appreciate the time you took to write this comment and value your feedback.

We look forward to working with you to address your concerns, but we cannot do so unless you let us know how to reach you. Please contact our Customer Advocate Team directly at SVPCustomerAdvocate@bayviewloanservicing.com or call 800-771-5972 (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns.

#1847239
@Bayview_Loan_Servicing

Since Cheryl Lofton Of Bayview is suppose to be helping me and is ignoring me why don't you *** cut the crap.

#1855373
@Bayview_Loan_Servicing

Maybe you should read about how you are breaking the law with more updated information that I have left.

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ID
#1756422 Review #1756422 is a subjective opinion of poster.
Service
Bayview Loan Servicing Loan
Pros
  • Rip-off bastards
Cons
  • Corruption

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Response was not timely nor did it address any questions asked in response to beneficiary. If so -called Attorneys/Judges/Prosecutors want to come at you for not having a Power of Attorney, well let's see if they're properly licensed!!! I don't take kind to foreign...
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ID
#1748308 Review #1748308 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Rip-off bastards
Cons
  • Not allowed to speak to escrow or insurance or managers
  • Timing
Reason of review
Principal party Holder in due course
Loss
$500000
Preferred solution
Set off settle and adjust the balance to zero and return all funds to the principal party.

Federal Express Tracking Number 778438****06 Monday delivery Bayview Loan Company 7405 Ponce De Leon Blvd. 5th Floor Coral Gables, FL 33146 Loan Number 268**** $5113.22 Cashiers Check from Richard Kue

Federal Express Tracking Number 778438****06 Monday delivery Bayview Loan Company 7405 Ponce De Leon Blvd. 5th Floor Coral Gables, FL 33146 Loan Number 268**** $5113.22 Cashiers Check from Richard Kuehne For 5550 Fallbrook Ave. Woodland Hills, CA 90367 Maxine Richtor Richard Kuehne’s review of Bayview Loan Company: Bayview Loan Company does not return phone calls or email, the assigned agent never answers in attempt to delay receipt of payments. All in an effort to foreclose. This is elder abuse, and Mortgage Loan FRAUD. We intend to take this all the way. Joseph Composto is the agent assigned to our case. My name is Richard Kuehne, and I have been making the payments for an elderly handicapped woman who has frequently been hospitalized. Chase bank sold the loan to Bayview, and I sent several emails to Bayview with an attached letter from the property owner asking Bayview to allow me to make payments on her behalf. When you call Bayview, Your agent is never available, does not return phone calls, or emails. After 4 months of no return contact from Bayview, I have had to send a cashiers check $104.13 Fedx charge to meet a deadline. The poor woman was so nervous about the way they handled her loan, that I was concerned for her health and had to take her to the hospital. This is elder abuse, and I am tired of it. I have provided an authorization letter from the owner, and I expect to receive monthly mortgage bills at my address, a new agent from Bayview who will return my calls and emails, and finally a hardship arrangement including a refund of late fees and the $104.13 Fedx charge I was forced to pay. I expect to see this prior to the 6th of December Or I will Take this to every appropriate Government agency, social media outlet, news agency, and start a class action law suit as well.
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2 comments
#1842606

Avoid at all cost!

#1814458

When calling Bayview, put a *67 in front of number. Then, when asked for loan number or social, keep entering only #, this will bypass assigned agent and get you MUCH faster service.

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ID
#1720550 Review #1720550 is a subjective opinion of poster.
Pros
  • Loan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Payment Processing errors and invalid charges

Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not allow issues or complaints to be submitted because it is constantly experiencing "technical difficulties".
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ID
#1700006 Review #1700006 is a subjective opinion of poster.
Service
Bayview Loan Servicing Mortgage
Cons
  • Invalid fees
  • Payment processing errors
Reason of review
Problems with payment
Loss
$233
Preferred solution
process payments on confirmed dates, not earlier. Credit returned payment fee, late charges and corporate advance fee

Loan Modification

The Asset Manager, Mr Manuel Valdiviezo was very unprofessional when I talked to him. All I wanted was to explained my situation about my heath in not being able to make my mortgage payments on time. Please reconsider your decision. I do not want to lose my home. I believe if you would let me catch up on my payments, I am sure I will be able to. THANK YOU!!! Barbara Morrison
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ID
#1690287 Review #1690287 is a subjective opinion of poster.
Location
Seguin, Texas
Service
Bayview Loan Servicing Manager
Reason of review
Poor customer service

Phone system

I have tried for two days at different times to reach someone to discuss a short sale. Representative is not available and an appointment cannot be scheduled. How does one talk to a real person?????
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1 comment
#1814459

When calling Bayview, put a *67 in front of the number when dialing, Then, when asked for loan number or SS# just press # each time. This will bypass assigned agent and get you to someone who is real.

ID
#1686750 Review #1686750 is a subjective opinion of poster.
Location
Roxbury Crossing, Massachusetts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
These people held my mortgage for a home I had lived in for 22 years. They co-erced me into doing a loan modification plan which would lower my payments to $688/mo. I first did a 3 month trial program succesfuly. The FMV on that home was $240,00 and I only had $30,000+...
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ID
#1667659 Review #1667659 is a subjective opinion of poster.
Service
Bayview Loan Servicing Loan Modification
Cons
  • Online appts made n confirmed w mgr but no call back
  • Incompetent staff
  • Foreclosure
Reason of review
Loan modification scam
Loss
$240000