Bayview Loan Servicing Reviews

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Phone system

I have tried for two days at different times to reach someone to discuss a short sale. Representative is not available and an appointment cannot be scheduled. How does one talk to a real person?????
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1 comment
#1814459

When calling Bayview, put a *67 in front of the number when dialing, Then, when asked for loan number or SS# just press # each time. This will bypass assigned agent and get you to someone who is real.

ID
#1686750 Review #1686750 is a subjective opinion of poster.
Location
Roxbury Crossing, Massachusetts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Loan modification scam

These people held my mortgage for a home I had lived in for 22 years. They co-erced me into doing a loan modification plan which would lower my payments to $688/mo. I first did a 3 month trial program succesfuly. The FMV on that home was $240,00 and I only had $30,000+ remaining on the loan. After that, I was sent a final loan modification package to complete. Un fortunately it arrived on the same day my son was admitted to the hospital for emergency surgery for stomach cancer. After a few days I called to let them know what was going on and that I would get the paperwork filled out as soon as possible. I was told that I would be mailed a "letter of denial form" to complete describing the situation I was experiencing. After a week I called them to say it had not arrived. They said it might take a few days. This went on for a month or two with me calling every other day asking where it was. I finally reached a different person who said she would look into it. I called back a few days later and she told me that the letter had been generated but for some reason had never been mailed out. She advised me to go ahead and return the pre addressed FedEx package and she would alert her people that it was enroute but without the "letter" because it was never sent to me. I shortly received a letter informing me of there intention to foreclose because I failed to return the paperwork. What? Did they even bother to check with rhere own staffers that I had been talking to all this time? Apparently not. It was as if I just ignored without explanation their communications with me. Within days I recieved a letter that the home would be sold on the courthouse steps in 5 days. The only way I could avoid that was to payoff the balance of $35,000 within 24 hours. Obviousy there was no way a 76 year old retiree living on social security could do that. Also not enough time to refinance with another lender. So here I am, homeless since the people that bought it on the courthouse steps evicted me. Oh, and while all this was going on, before the actual foreclosure, my Son age 51 died. How ruthless and heartlless can any mortgage company be? There has got to be a special place in *** for them. ,
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ID
#1667659 Review #1667659 is a subjective opinion of poster.
Service
Bayview Loan Servicing Loan Modification
Cons
  • Online appts made n confirmed w mgr but no call back
  • Foreclosure
  • Incompetent staff
Reason of review
Loan modification scam
Loss
$240000

Nasty Nasty Nasty

So tired of reading every single communication with them about how they are, " ...a debt collector. This letter is an attempt to collect a debt..." Even after I payed off the laon they still said that.... really. I don't owe you money any more and you still need to give me that. It took them forever to give me a payoff amount...because they wanted to collect a few more days of interest no doubt. ugh.... They suck.
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ID
#1666678 Review #1666678 is a subjective opinion of poster.
Cons
  • Nasty
New Reviewer

Need my money back

I need the money to be transferred to my new account. I wanted a refund and I haven’t received any call backs to fix it . Your company wanted 1400 or another 540 after I already gave 1020 dollars to get a loan to your company.
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ID
#1644502 Review #1644502 is a subjective opinion of poster.
Cons
  • Ripoffs
Reason of review
Not as described/ advertised
Loss
$1020
Preferred solution
Full refund
New Reviewer

Tabanarc

Do anyone got a loan from them cause i have send more then i have . i paid colatateral and the tax and the *** but they cant anwser the f phone
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ID
#1640634 Review #1640634 is a subjective opinion of poster.
Location
Montreal, Quebec
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund

Loan questions

I send the money they want bit cant get the line no more
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ID
#1640359 Review #1640359 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

Login doesn't work

I can't login...the website doesn't work.
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ID
#1639558 Review #1639558 is a subjective opinion of poster.
Location
Huxley, Iowa
Reason of review
Bad quality

Lost Payments

On 2/6/2019 a check was issued to Bayview Loan Servicing in the amount of $984.14 unable to locate the check. In the meantime Bayview sold my mortgage the same month they lost the check.
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ID
#1638863 Review #1638863 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Bayview Loan Servicing Mortgage
Reason of review
Problems with payment
New Reviewer

To discuss my payment

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment
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ID
#1638507 Review #1638507 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Bayview Loan Servicing Loan
Reason of review
Problems with payment
New Reviewer

Elected Official

Trying to make contact for an elderly individual who is experiencing a financial hardship. Poor Customer Service
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ID
#1633310 Review #1633310 is a subjective opinion of poster.
Reason of review
Poor customer service

Please unlock my Bayview Online Account

I have been trying to contact Bayview by phone to get you to unlock my login to my Bayview online account but it is IMPOSSIBLE to speak to a human being and your recorded telephone merry-go-round is the WORST I have ever experienced. I get put on INDEFINITE hold, listening to "your average hold time is...." every 20 seconds and no one EVER answers my call. It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****
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ID
#1631929 Review #1631929 is a subjective opinion of poster.
Location
Herndon, Virginia
New Reviewer

Back and forth and back again

was told i faced foreclousssser!got attorney! bayview specilist did loan modification! discharged attorney! made payment by money gram !SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! this morning process server shows up to serve me with forecloussssser papers?my wife had two emergencies and she just got home in time to be servered! so oh happy day! thank you bayview you people coulf *** a dry dream! really!
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ID
#1617127 Review #1617127 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Loan
Reason of review
Bad quality
Preferred solution
for them to make thier f ing minds up!!!!!!!!!!!!!!!!!!!
New Reviewer

Very dissapointing frustaing

every year is the same with Bayview with my house insurance by the way they have my money in escrow and they pay my house insurance every single year they send me letters saying that is not paid it one year it took 5 emails 2 post office mailing plus 2 faxes my insurance expires in July 12 which I already e mail them the new policy10 times I called and they told me that they have received it on June 28 today July 20 got another letter saying that they put a lender floor insurance from 05/29/2019 to 05/20/2019 for crying out loud my policy did not expired until July 12,2019 please help I am in the end of my rope and they and I already e mail the new policy from 07/12/19 to 07/12/2020
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ID
#1595077 Review #1595077 is a subjective opinion of poster.
Location
Rancho Mirage, California
Reason of review
Poor customer service
New Reviewer

RICO Material

This company was organized to prey on the lower and middle class people who unlike Congress’s special interest did not get a bail out. The attorneys behind this company wrote the Obama Hope Act to steal equity and the remaining wealth from homeowners that allowed for help under the guise of the Hope Act which was designed as a trap to ensnare homeowners seeking extended amortization’s or lower rates into foreclosure. These people are as criminal as Bernie Sanders. Write your congressman.
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ID
#1589307 Review #1589307 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Bayview Loan Servicing Loan Modification
Reason of review
Criminal theft and mortgage fraud
Preferred solution
Bayview closed down
New Reviewer

Created by those that got bailed out to stick it to those with no bailout

The corporate crooks that created the financial crisis lobbied the Obama Admin to create the Hope Act which marketed under the exclusive guise of lowering payments through interest rate reductions or longer amortizations but the program in 92% of the cases abated payments for 1 year and then served demand letters for the years worth of payments on month 13. When someone seeking relief was unable to pay 12 months mortgage payments on the 13th month they stamped the borrowers credit as a foreclosure, added an abundance of fees the Obama Hope Act empowered them to add; and now the homes they choose not to foreclose on are stuck with Bayview for 7 years. Bayview and the Hope Act are the most deceptive, immoral, and abusive to middle class, elderly and the lesser sophisticated people who actually did need help and didn’t get bailed out by corrupt congress like congress’s special interests.
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ID
#1589298 Review #1589298 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Bayview Loan Servicing Mortgage
Reason of review
Bad quality
Preferred solution
Bayview executives put in jail