Bayview Loan Servicing
Reviews and Complaints

The Asset Manager, Mr Manuel Valdiviezo was very unprofessional when I talked to him. All I wanted was to explained my situation about my heath in not being able to make my mortgage payments on time. Please reconsider your decision. I do not want to lose my home. I believe if you would let me catch up on my payments, I am sure I will be able to. THANK YOU!!! Barbara Morrison

I have tried for two days at different times to reach someone to discuss a short sale. Representative is not available and an appointment cannot be scheduled. How does one talk to a real person?????

These people held my mortgage for a home I had lived in for 22 years. They co-erced me into doing a loan modification plan which would lower my payments to $688/mo. I first did a 3 month trial program succesfuly. The FMV on that home was $240,00 and I only had $30,000+ remaining on the loan. After that, I was sent a final loan modification package to complete. Un fortunately it arrived on the same day my son was admitted to the hospital for emergency surgery for stomach cancer. After a few days I called to let them know what was going on and that I would get the paperwork filled out as soon as possible. I was told that I would be mailed a "letter of denial form" to complete describing the situation I was experiencing. After a week I called them to say it had not arrived. They said it might take a few days. This went on for a month or two with me calling every other day asking where it was. I finally reached a different person who said she would look into it. I called back a few days later and she told me that the letter had been generated but for some reason had never been mailed out. She advised me to go ahead and return the pre addressed FedEx package and she would alert her people that it was enroute but without the "letter" because it was never sent to me. I shortly received a letter informing me of there intention to foreclose because I failed to return the paperwork. What? Did they even bother to check with rhere own staffers that I had been talking to all this time? Apparently not. It was as if I just ignored without explanation their communications with me. Within days I recieved a letter that the home would be sold on the courthouse steps in 5 days. The only way I could avoid that was to payoff the balance of $35,000 within 24 hours. Obviousy there was no way a 76 year old retiree living on social security could do that. Also not enough time to refinance with another lender. So here I am, homeless since the people that bought it on the courthouse steps evicted me. Oh, and while all this was going on, before the actual foreclosure, my Son age 51 died. How ruthless and heartlless can any mortgage company be? There has got to be a special place in *** for them. ,

So tired of reading every single communication with them about how they are, " ...a debt collector. This letter is an attempt to collect a debt..." Even after I payed off the laon they still said that.... really. I don't owe you money any more and you still need to give me that. It took them forever to give me a payoff amount...because they wanted to collect a few more days of interest no doubt. ugh.... They suck.

I need the money to be transferred to my new account. I wanted a refund and I haven’t received any call backs to fix it . Your company wanted 1400 or another 540 after I already gave 1020 dollars to get a loan to your company.

Do anyone got a loan from them cause i have send more then i have . i paid colatateral and the tax and the *** but they cant anwser the f phone

I send the money they want bit cant get the line no more

I can't login...the website doesn't work.

On 2/6/2019 a check was issued to Bayview Loan Servicing in the amount of $984.14 unable to locate the check. In the meantime Bayview sold my mortgage the same month they lost the check.

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

Trying to make contact for an elderly individual who is experiencing a financial hardship. Poor Customer Service

I have been trying to contact Bayview by phone to get you to unlock my login to my Bayview online account but it is IMPOSSIBLE to speak to a human being and your recorded telephone merry-go-round is the WORST I have ever experienced. I get put on INDEFINITE hold, listening to "your average hold time is...." every 20 seconds and no one EVER answers my call. It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****

was told i faced foreclousssser!got attorney! bayview specilist did loan modification! discharged attorney! made payment by money gram !SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! this morning process server shows up to serve me with forecloussssser papers?my wife had two emergencies and she just got home in time to be servered! so oh happy day! thank you bayview you people coulf *** a dry dream! really!

every year is the same with Bayview with my house insurance by the way they have my money in escrow and they pay my house insurance every single year they send me letters saying that is not paid it one year it took 5 emails 2 post office mailing plus 2 faxes my insurance expires in July 12 which I already e mail them the new policy10 times I called and they told me that they have received it on June 28 today July 20 got another letter saying that they put a lender floor insurance from 05/29/2019 to 05/20/2019 for crying out loud my policy did not expired until July 12,2019 please help I am in the end of my rope and they and I already e mail the new policy from 07/12/19 to 07/12/2020